I want my money

I made a payment of R561.13 on the 25th of November because my account was suspended due to non payment, which I fully understand. However from the 30th of November MultiChoice called and I was advised that my next payment will be the 1st of January of R120 which is my package amount. I was confused but they called me again to remind me on the 2nd of December that my next payment will be 1st of January. On the 3rd I woke up to my account being suspended which than I called customer service and explained my situation and than service was back on. Start of the month balance was R120than changed to R170 after it was reconnected again and than today it’s R219.99 with double reconnect fees. I called customer care and was advised that they can’t do anything and I need to pay as it’s not they problem ( spoke to Inno and she has zero skills to be on the phones) she apologised for the previous agent and said I must pay. My service is still off and I’m forced to pay fees I don’t know anything off. I want my money back or come fetch your equipment from my house😡😡😡😡😡😡😡 +27 (11) *** this is the number that called me and was advised I don’t need to make payment until January