HW
Heidi W

1 reviews | Active since Apr 2015

01 Apr 2015, 09:30

I want my DSTV Cancelled!!!!!!

Before considering this complaint I have genuinely tried by best to sort it out with DSTV directly.... but all I get is what seems to be generic answers to my problem.<br> <br> DSTV used to be you pay you watch, you don't pay you cant watch. With out notices you have changed this policy. We have taken out a new DSTV package with an Explorer on my partners name (simply because you had to wait for DSTV to phone you, you couldn't phone them, due to the nature of my occupation I am not available to answer the phone 24/7 that is why he took out the 24 month contract)<br> Now I wish to disconnect my account with DSTV and they refuse to do so until 24 April. I have not paid for April and do not wish to have the service for April.<br> <br> According to your service center CASE NUMBER: *** \Your DStv service is a month-to-month contract. When you pay your subscription

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Apr 2015, 09:27
Official
Hello Heidi12345,

Our records show that your query was resolved on 01 April 2015. We apologise for the delay and any inconvenience caused.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Warm Regards

Kristel