I want Multichoice to pay me for wasting my time

On the 14th October 2015 I was forced to call in at Multichoice Service centre in Randburg, I invoiced them in the amount of R 2550.00 and invoiced them accordingly. I handed the invoice to Katleho Mo***e, who refused to sign it but made a photosat copy. Katleho Mo***e undertook to contact me by phone or email which failed to happen. Katleho Mo***e provided me with her email address which appeared on the invoice, when I attempted to email it was rejected by Multichoices server.<br> The Problems arose out me being charged R 20.00 for insurance that I did not order. I had tried to sort it out telephonically but could not. The other issue related to monthly technical problems and being disconnected when I had been up to date. Credits were passed and after my call in, it would not have happened if I did not come in personally. I have tried to sort the issue telephonically and have on two occasions I spoke to a call centre by the name of Dumisani and Lesego Sengseng reference no 23212-I69 Multichoice has continued ignore me. I want payment or I will be forced to take the matter up with ICASA or issue summons in the small claims court. I still experience some technical issues.