I want money or activate account!!!!!

We have a account with DSTV, we have a Compact Xplora, a few weeks could be more than a month we asked for an extraview to be added to the account we were told it's done and we have the extraview. We were able to watch both but the "extraview" was not PVR but we were still okay with that. On 25th Huly we paid an amount of R825 which was due for the month of July cause our pay date is the 25th. We paid it cause we prefer paying on the day than having to pay so much more and we also checked the breakdown of the payment and it shows it covers both. On Monday 8 August 2022 my dstv was disconnected ( the main decoder) which we paid for mind you, we were able to view on the "extraview" but we couldn't record and do what the xplora does. Today 13 August 2022 my husband went in to dstv to find out what's going on on he's account. Then the disconnected my other decoder also cause they made a mistake and put it as another view nit a extraview and we have to pay R299 to reconnect our services which we paid for. We were then on the phone with the call centre and these people refuse to activate my account until we pay. So my question why must i pay for a mistake you people made, so right now I'm without dstv and I must pay. That's unacceptable it's either you activate my account t and pay my R825 back which I paid to view for this month!!!!!And then your staff is so rude to to drop the calls in my ears while I'm taking!!!!! This is the reason why people apt for Netflix.