I want immediate delivery according to the contract without further delay.

I app**** for a decoder on October 2022 and after many botched calls a representative finally contacted me on the 17th of November and a locked deal was approved and I was told installation will be within 7 days. Now today is the 6th of December no installation has taken place.

If the telephonic discussion of the 17th November forms a contract then multichoice is in breach of the contract because the have failed to fulfill their end of that contract and they haven't even apologized to this effect.

I phoned severally to inquire about delivery and installation and was told the problem is being escalated and someone will contact me and nobody did. Finally I was given an number *** to follow up with On The Dot who told me that they no longer do deliveries for Multichoice and the referred me to Fedex who said they aren't in possession of my decoder. Then I was referred to another company called Sure Support who refused to help me but said they will escalate the matter to Multichoice.

On the Multichoice Installer Application an Installation ref number 5FRYAC issue around the18th indicated installation by a company called Kahelo Electronics in Randburg will do the installation on Friday the 25th at 5pm which according to the contract I must be present which meant I had to wait and nobody came. I followed through on the number given and spoke to Ishmael the installer who said he is not in possession of the said decoder.

Then a new date was shown on the installer app for the the following Friday and again no excuse and no one showed up. And again a new date was released on Sunday for next Friday.

I want immediate installation without further delay.if they don't have stock they must say it and not just keep me here. The representatives are either not trained enough to know what's going on, liers to the core or very rude to say the least.

The problem of big corporates like Multichoice's monopoly over customers is coming to en end like the rest of them who thinks customers are just nothing but a mere statistics. Under these circumstances how can I recommend multichoice and their products.