I've been over charged

I have not received a statement since July 2015 also i have been over charged i made a credit card payment which you insisted was not paid i went and paid R2516 and now Bond originators are questioning my integrity of non payment If i don't get my bond approval due to your terrible system i will cancel my DSTV account with you and i will never utilize such *********** entertainment service providers again. i even sent a test email to one of your staff members they received my email YET no statement ever received from you.???<br> i want answers people???