NP
Naydene P
1 reviews | Active since Apr 2021
12 Sept 2021, 22:46
I truly hate Dstv
I'm just fed up with the bad service from Dstv as I told the complaints consultant last week. Dstv treat their customers bad because they have no competition. I tried a fix a error on watsapp, then tried the live chat of which the agent says they doing system maintenance or changed the system and she cannot assist me. They cannot fix a error E30 that I have never seen before. This new HD decoders are so substandard and only cause heartache and pain for customers
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Replies (2)NP
Naydene P's updateReviewer Update
13 Sept 2021, 10:222nd day with a E30 error, tried watsapp, live chat no agents available, self service website no joy. Finally hold on for the call centre. Speak to a rude agent Vuyani or Vuani. His tone was so bad, he is rude by nature I even told him that people are unemployed and he has a job but he is so rude. Dropped the line on the ride agent. My trails with Dstv is unending, if u try u cancel they have long stories. I hate Dstv, they have no QA personnel that listen to their calls, no soft skills no managers for the teams and working from home, they seem like they put u on hold to go make tea or food. I have never experienced the service I'm getting in my life yet Dstv is sooooo expensive. People we must rise up and source other providers. Dstv is not worth it any more with their inferior new HD decoders, continuous errors, new system, untrained staff with no soft skills. Inability to service their customers with excellence. I thought Home affairs was the worst,Dstv horror TV
NP
Naydene P's update13 Sept 2021, 10:22
Reviewer Update
2nd day with a E30 error, tried watsapp, live chat no agents available, self service website no joy. Finally hold on for the call centre. Speak to a rude agent Vuyani or Vuani. His tone was so bad, he is rude by nature I even told him that people are unemployed and he has a job but he is so rude. Dropped the line on the ride agent. My trails with Dstv is unending, if u try u cancel they have long stories. I hate Dstv, they have no QA personnel that listen to their calls, no soft skills no managers for the teams and working from home, they seem like they put u on hold to go make tea or food. I have never experienced the service I'm getting in my life yet Dstv is sooooo expensive. People we must rise up and source other providers. Dstv is not worth it any more with their inferior new HD decoders, continuous errors, new system, untrained staff with no soft skills. Inability to service their customers with excellence. I thought Home affairs was the worst,Dstv horror TV
DStv (MultiChoice)'s replyOfficial
13 Sept 2021, 10:41Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply13 Sept 2021, 10:41
Official
Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team