I subscribed to the Dstv compact streaming which costs R369 but I was debited R1845 and I have been fighting for a refund with no luck

I subscribed to the Dstv compact streaming which costs R369 but I was debited R1845 and I have been fighting for a refund with no luck they just ignore your emails like you don’t exist and I am now stuck with no food and no money for transportation to travel to work