I struggle with Internet connection for 2weeks(This is a ****)

Dstv call Centre and multichoice agencies cant assist me with the internet connection,HD PVR notification on the TV screen and not able to watch catch up. The main issue is internet connection i send email to *** since they reply me with the reference number :*** on the 29 November 2024 till today i am not connected to internet and end of this month they expected me to pay internet and while I'm not using it that not fair this is to **** the consumers because the total amount of channel package and internet is one imagine for almost 2 weeks not watch TV . I did everything with no success 1. switch off router 2. remove and wipe sim card, Address is corrected etc. nothing helping continue to say no internet connection.