i signed up for premium streaming, the money got deducted, but the account says there is nothing linked to my name. INSERT POO EMOJI HERE

I signed up to the premium streaming service as a first time customer on Sunday the 9th of July. Was working perfectly the evening. Then tried to sign in the morning only to show me that no packages are linked to my account. Speaking on the chat twice and on the phone I have had no resolve. I never recieved a customer number, but finally got one on the chat, only for them to say I owe the R678 (Which is weird as I only signed up on the 9th for a package that is R699). Service is shocking. I have contacted my back to stop any debits and to reverse my account. I guess I will have to go back to *******ly streaming the Rugby. You guys hold the monopoly, but your service is shocking.