I sent proof of payment but still you said you don't receive it but back confirm transaction was successful

good day my account number is ********** 1.

on the 25th July i had made a payment through capitec internet payment the trans.was successful but according dstv you don't receive the payment i had send you the proof of payment at the moment my account is R269.00 and i was suppose to pay the R200.00 WHAT I did now i just want to know did you received the payment .