I REGRET GETTING DSTV! WORST DECISION I HAVE EVER MADE IN MY LIFE

On the 28th of September 2019 DSTV deducted R2070.00 instead of R768.00 from my account. I immediately contacted them because that extra deduction had left me with no money. I was apologized to and told that it was an error and I would be refunded within 5 to 7 working days, I told them I could not wait that long. On the 30th of September I contacted their call centre because I wanted to escalate the matter, as soon as I asked for the ombudsman procedure or contact details, the call centre agent dropped the call in my ear. Fast forward to today 7 days later, I at least expected my refund to be in and yet still I got nothing. So I decided to call their call center, only for the robot thing to tell me I need to pay R1482.93 today, I waited for it to put me through to an agent but the call kept hanging up. So I decided to chat to them on their Facebook messenger app explaining what happened. I get a response that I was told that my refund would take 7 - 14 working days, I reponded to them and told them that they are lying and I have proof from our previous messages, the agent then replies with an apology and that it is 7- 14 working days not 5 - 7 days as I was told. DSTV staff are ***********, they keep making errors that affects my life and all they give me is apologies like an apology is going to put food on my table.