i regreat the day i loaded dstv for my mother i so wish one day multichoice gets his compatition

MYmothers DSTV has been disconnected i dont know how many times after we have asked for a down grade and was advised to pay r365 paid it same day agent gave me incorrect ref they also struggled to locate my payments to the correct ref number mind you they disconnected dstv while i paid and waiting for them to reconnect it took them about 3 if not 4 days to reconnect again they kept on saying will come back to you and they do not phone so again a day after reconnecting it was switched off again for about 1 day remeber i paid already hey, and now again it is disconnected they say i must pay more money where as it is on recording tht i asked for down grade hence i paid what i was told to pay if i down grade i despise the day i loaded dstv on my moms tv