I refuse to pay twice in one month for pvr, ACTIVATE MY PVR

I want to know why did you cancel my pvr? I called your call Centre Sunday spoke with your *********** call Centre agent, who did not have a clue what he was talking about.Mbongeni first told me I did not pay for my pvr and after told me I reverse the pvr amount. Like really now how do I reverse only the pvr amount and how do I reverse when I pay in cash. Last time I check you reserve at the bank when you pay via debit order maybe I have access to the dstv system that's why I could reverse my pvr subscription. I ask him to call his supervisor which I know now that they don't have because if you ask for a team leader at dstv it's like you ask them for gold. You don't get to speak to the supervisor agents there don't escale the calls they supervise themselves.He told me I need to pay Dstv I refuse to pay twice in one for pvr I paid on the 2nd May why should I pay again. My pvr is added to my bill every month for more than 3 years what is changed now, please if you collecting money for the covid relief fund keep me out of it don't use my children money for your own agenda.Your unprofessional agent drop the call after he told me I must hold and been speaking with him for 16minutes.I called again spoke with Anelisa who was very sarcastic telling me he don't listen to calls when I told him I will not repeat my self. I don't understand why should I repeat mysf after explaining to the previous agent for 16min first of all dstv number is not a toll free number. He told me there is no notes and nothing that shows that I called, maybe he did the same and just put my account hanging not wrapping my account so that his agent ID don't register. I know all the calls are recorded so you need to go and listen to the calls, I called Sunday 17 May 2020 at 12:46 for 16min 43 sec spoke with Mbongeni and spoke with Yonelisa at 13:03 6min 58 sec both your agents were very rude.I know both agents did not wrap my account because they know they did not do their work properly. I get a message to rate agent call every time I called Dstv but Sunday did not get anything. I am very upset and disappointed in your service I said it before and will say it again that if it was not for my children I would have disconnected many years and join #DSTVMUSTFALL. If there is someone reading my review who can explain to me on how does netflix work please assist I need more information. Dstv My acc number is ***7 activate my pvr, did not have pvr for 2days now.