I recently decided to switch from decoder based viewing to streaming

I recently decided to switch from decoder based viewing to streaming. I cancelled my decoder subscription with no problem. Then when trying to activate a streaming service on the dstv website I had to create a different account with a different email address. I do not have or want another email address. I questioned this via their WhatsApp channel and the Agent couldn't get this right so logged an escalation. I was told to follow up via WhatsApp - they would not contact me! I have done this now on 4 occasions and they just say there is no resolution. This is now way over their promise of resolving the issue within 48 hours. Asking for a manager/supervisor callback was laughed off. Customer service is pathetic. So here we are with me and family wanting to be a dstv customer, but they dont give a damn. I will look elsewhere. No wonder dstv are failing!