I really can't deal with your incompetence

I called the call center in December to request for an upgrade for the December holidays. A debit order was instituted but not immediately as it was not done until my services were suspended. i called in again to fix it and was charged a re-connection fee of R50. I don't understand that coz it was your responsibility to collect the premiums. A premium of R1149.93 went off on the 22/12/2017 and was followed by another one on the 26/12/2017 of R1099.93. I called in to get it fixed and was told it's my responsibility to get the debit order reversed, which i did. You create problems and expect me to fix them. so i went to the bank queued for a long time to get this sorted. by the way, i don't even understand how the premiums are calculated. Nonetheless, i called again to get my subscription restored back to the compact package and was told they don't refund the pro rata premium and confirmed it will change automatically on my debit date and I will be charged the correct debit order of R365. To my surprise and amount of R415 went off and according to the DSTV App, i am due for another debit order of R1329.64 on the 27/02/2018.

I cannot be calling you so many times to get one simple thing solved. Please get your ducks in a row and stop abusing my bank account. This is unacceptable :-(