1 reviews | Active since May 2013
I PAY THE PREMIUM PACKAGE BUT AM NOT ENJOYING IT
on Friday the 22 May 2015 my services were cancelled due to non payment of my account I paid my services that very same day and still kept to my Premium Package, But since Friday I haven't been able to view any series on DSTV catch up and now its bugging me, I have been calling the call center the whole weekend and they have been saying things like the software is not updated, the signal is not strong. Now am really annoyed that firstly the services was disconnected for a balance I could have settled with my services for June 2015 But not I need to be spending on airtime to sort out the catch up story which is just unfair. I demand that this services be reinstated as a paying customer am obliged to receive this service its been over three days and I still don't have answer cause the call center has been passing the buck the whole weekend which I feel is just unfair to me as a customer.
On the DStv Explora decoder - Box Office and DStv On Demand are only downloaded when you have no scheduled recordings and it may take some time for all the movies to be downloaded up to 48 hours.
The Explora decoder requires time to download the movies. If the decoder was recently been off / there have been signal problems (e.g. bad weather) / or was only recently installed / the PVR only received DStv on Demand software in the past 2 days. This will affect the downloading of programmes to your on demand. This may take up to 48 hours to update.
You must also check the signal strength and quality for the turners. Check status for both tuners (ideal is strength of +90 and quality of 100) If strength is low, suggest that the installer be called.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
On the DStv Explora decoder - Box Office and DStv On Demand are only downloaded when you have no scheduled recordings and it may take some time for all the movies to be downloaded up to 48 hours.
The Explora decoder requires time to download the movies. If the decoder was recently been off / there have been signal problems (e.g. bad weather) / or was only recently installed / the PVR only received DStv on Demand software in the past 2 days. This will affect the downloading of programmes to your on demand. This may take up to 48 hours to update.
You must also check the signal strength and quality for the turners. Check status for both tuners (ideal is strength of +90 and quality of 100) If strength is low, suggest that the installer be called.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert