1 reviews | Active since Dec 2013
I PAY DEVICE INSURANCE. FOR WHAT??????
My extraview decoder has packed up, showing a 8118 error, took it into your outlet in Springs 5th Avenue, sit there for 20 minutes, they test decoder and tell me yes it is defective and will need to be replaced. Now I have insurance, have had for a very long time. THEY DO NOT HAVE STOCK TO REPLACE MY DECODER!!! I must go to Benoni or like your call centre lady told me to go to Randburg. Why? I pay insurance so your outlets should and must have replacement stock. So now you are inconveniencing me as a client cause I cannot get to the other outlets, but if I dont pay my R912 subscription fee a month you are quick to put it off? I want assistance and I want assistance today. Your service and advice is pathetic.
Please note that we tried getting in-contact with you but your line was engaged, however I've left a voice message.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Please note that we tried getting in-contact with you but your line was engaged, however I've left a voice message.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil