I paid the full amount due so why did you disconnect your Services?

I woke up this morning (DStv: We've not received payment for your DStv Internet, ***. Your rol***** data remains valid. Once depleted, you must make a payment).When I switched on my TV you disconnected your services,why did you disconnect dstv?.You sent this sms Friday 2nd December 2022(DStv: Your debit order did not go through. Please verify your banking details at dstv.co.za/mydstv. To stay connected, pay R693.00 payat.io/dstv/***7)when I checked it did not go through because only had 690 on my bank so I withdraw the amount and add R10 so I paid R700 cash at Pep on the same day 021222.So the disconnection is for what?.When I check now you are saying I must pay R249 for what?will not pay R249 and will not pay Reconnection fee of R50 you will reconnect your Services.You told me I qualify for a free upgrade to premium but now you want me to pay R249 extra so which means your rewards are a lie why must I pay 249 its for what?If it's the premium package than downgrade it to compact my package you offered me the upgrade and said it's free will be upgraded with no extra coat so the R249 is for what now.