I paid on the the 3rd November but still not conne

I am very disappointed with multichoice -services. I made payment on the 3 Novemb-er 2015 and was told on the system last -payment showing was on August 17. I sent- proof of payment to your Facebook page -and my service was reconnected only to f-ind it disconnected again in a couple of- days.<br> <br> I called in spoke to a Thobeka who told -me that it was disconnected because paym-ent was still unallocated. Then called i-n and spoke to a Bongani Makasela who as-ked me to send an email with proof of pa-yment and that they would have their sup-ervisor reconnect and call me back as s-oon as possible. I waited for the call t-ill I had to call back again and Of cour-se whoever I spoke with then could not p-ut me through Bongani and she advice me -to send proof of payment to unallocated -payments department this I get told only- after almost a month of calling. If payment was not allocated why am only- told a month after havin been cal-ling in about sending proof of payment t-o unallocated payments? And why do payme-nts have to be allocated if we are using- the correct account number?