I paid my account with MultiChoice but they disconnected my services claiming that I need to pay R137

I paid my account with MultiChoice but they disconnected my services claiming that I need to pay R137. I paid R140 so that my services can be reconnected but they still refused say they've escalated the matter to their finance department which will resolve the matter in 24 to 48 hours. My query with them was will they refund me while I'm still waiting for them to reconnect my ser3