I paid and still disconnected

I made a payment on September 16 on the App and it's my first time using the service so I just followed the steps on their App. They linked my account and said I must send proof of payment via email, I have done that since the 19th and references are #*** and #*** they said they have received my statement as proof and escalated to their central finance department, that was September 26, no communication ever since. Until beginning of this month where they disconnected my service, saying I owe R556 and I must send proof that I made the payment and they will not help me because the statement is invalid. I paid dstv and services are disconnected, apparently owing more than what I signed up for. What is this! At this point I want my money back and I'm done with this nonsense, they are abusing me each time with their mean agents who lacks empathy and work knowledge altogether. Manini was the only helpful agent but I had to email her for the past 3 days so she can open my service and the next day I'm disconnected. I want my money back I'm done with this poor extremely expensive service. I've heard people complain and they are all correct you sucks!!! I'm livid!!!