I ordered the wifi option including compact, I told them I am not sure of the connection and I could not bind myself if the product is not made available

I ordered the wifi option including compact, I told them I am not sure of the connection and I could not bind myself if the product is not made available. I was promised to not worry about the connection they will make sure that I am connected and I should leave that to them and their service providers but I am not connected it's two months now and they are billing me. When I call they tell me they will escalate the issue to wifi department as they do not have a direct line. Every time I call or speak to someone from multichoice they will escalate the issues, till to date nothing is resolved