DA
Deona A
1 reviews | Active since Apr 2011
27 Nov 2015, 10:55
I NEED TO SPEAK TO A HUMAN!!!!
I've been trying for 2 days to upgrade my DStv package on the website's self-service portal, but it does not go through. Message everytime that says:\We are experiencing delays. Please try again later."The call centre only offers automated options for balance enquiries and technical difficulties - none of which is my problem!!! This is non-existent service delivery at its best - a big shame since it used to be one of the few hassle-free call centres in SA. And Multichoice"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
30 Nov 2015, 09:31Hello ringside,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply30 Nov 2015, 09:31
Official
Hello ringside,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team