I need this sorted ASAP for the last time before i take further action

I have made numerous phone calls to Multichoice to sort out my billing issue. I only get empty promises. Huge amounts are '*******ly' showing on my account because nobody at Multichoice is prepared to invest time in sorting out my account. I have to then suffer the inconvenience of having to go to the bank to have statements. I have been battling since April 2018 to have this sorted out. All i get told is that the money is not allocated as yet. I get disconnected every 2nd day and i use so much of my airtime trying to get a competent consultant to assist me. 1 day everything is fine and 2 days later the consultant is all confused. I was told that the finance department does not take calls and i have no idea who to speak to anymore. I need a contact number for the ombudsman or let me know if i should come do your job... It has been 5 months and my billing issue has not been resolved. Within these months I am calling Multichoice after every 5 days with no fail. Can someone allocate the payment that was done on time for the month of March/April and give me a peace of mind. Does is it really make any business sense to have ongoing queries for 5 months of the same issue. I have given you guys more than enough time….Truly shocking and disgusting service.