I need my Dstv to be connected

Hi I'm very disappointed with DStv. I pay every month on time. Today they disconnected my dstv for the 2nd time because of Netflix I asked them the last to cancel it they advise they did. But now they say someone di-activated it again. I even paid R100 extra for the last 2 months. But they still disconnected. My dstv. I'm really not happy with their services. Why don't just remove the Netflix I don't want it I told them the last time. It is not my fold they it on their side now I must be penalize. I have a good customer with dstv for all these years and this is how they treat me..