I NEED MY BILLING TO BE SORTED- I NEED MY ACCOUNT ACTIVATED

hi i am currently on the line now with DSTV , i spoke to Celiwe Mthembu she was very rude , no compassion what so ever , she did not even give me a chance to speak or explain my frustration , i asked to speak to manager : Noluthando Magwaza she came on the line with no eager to help but a clear indication that she is going to turn me away - with no current solution. her tone was disgusting and i felt like i was an irritation. no one offered me a debit order to prevent this from happening again or a change my billing date. ive also discovered that DSTV is not only doing this to me & my family but to many others that will not have the courage to call and confront you guys.

my problem is i get paid on the 25th of each month but my DSTV is billed every 1st , i paid what was due on the 25th for the following month because the previous month was disconnected - WHY WOULD I PAY FOR A MONTH THAT WAS DISCONNECTED ??? IT DOESN'T MAKE SENSE !!!!! I NEED MY SUBSCRIPTION ACTIVATED AND BILLED CORRECTLY , i spoke to Rachel Subramoony she advised no one can help me and i was paying for the previous MONTH ( that was disconnected ) i was paying for a service that i did not use and she confirmed that everyone will tell me that even her manager will confirm that - all i need to do is make a payment for a re connection. im not happy with her sarcasm and ignorance in our call - i did not feel like a customer - even if i need to play my part as a customer , all the people i spoke with did not make me feel like im a customer that is worth being part of DSTV. Rachel confirmed her manager : Joash Manuvl is not at work and he will tell me the same thing he will not help me even the : head of Operations : Damien Naidoo ( who is in P.E ) his going to tell me the same thing so no one can activate my subscription and disconnect it on th 25th if i do not pay , all i need is my billing to be sorted and my account re connected until the 25th because i paid on the 25th for this current month not for previous month ( Rachel had the nerve to tell me i was paying for April even though it was disconnected , with no care. i need this to be sorted out -i need Damien to call me and advise as per Rachel he will also say the same thing because no one cares about our money on the other side. ref : ********** 55-i40