I need answer (ill treatment)

I am furious!!! I paid my subscription for June month, made payment of the 29th of May 2023 using Capitec App. on the 2nd of June my subscription was cancelled. I called MultiChoice and the agent said I must send proof of payment which I did. and she reconnected my subscription. Then I was disconnected again on the 6th Jun, 14 Jun, 20 Jun and 23 Jun. I constantly call Dstv call centre I get reconnected and I sick and tired of this back and forth when I have paid my account on time. They keep saying my payment will be forwarded to the payments department which it seem like it doesn't.