I'm super unhappy

Can anyone tell me why I have the multi choice product??? I'm really unhappy with the treatment :( :( end of January 2015 was a different issue now I have another one what have I done to deserve this kind of treatment.... I added my father's account as a child account if it's not 3 months ago its 2 months but I received a call from my father saying that his been receiving a lot of messages from multi choice saying that his in arrears, on Sunday (08/03/13) and I spoke to Morgan who then told me that my father is not listed as my child account and I asked why cause I didn't cancel it he then told me that he had no idea maybe they didn't load the account correctly, then he active my father's account and he told me that he will escalate the matter to his supervisor, Monday came and my father's account was cancelled again, I called again and spoke to bongumusa I think that was his name I told him the same thing and I asked him who's fault was it that this happened and he said its from their side, now I ask myself (if this problem is from their side why is it me calling and why should I make sure I fix it, is it because I need the product or multi choice don't care? ). .