NE
Niel E

1 reviews | Active since Jun 2015

16 Jun 2015, 10:47

I'm suffering because of incorrect information

Last month my dstv l service got disconnected as I missed my payment date. On the 24th I phoned the Durban service centre and spoke to a lady consultent. I asked her clearly to give me the full amount I needed to pay to clear my arears, be connected again and for my full service for the full month of June. I was given an amount of R1050 or so which seemed correct. I re confirmed the amount with her and confirmed that this was the amount needed to be back on normal track and be connected for the full month of June. She confirmed it. I paid the amount the same day. It is now only halfway through June and I got disconnected last night with a message saying I owe almost R600? ???. You took my money and now for what? I paid what I was told and confirmed twice on a recorded telephone call. Now I have to go home to silence and nothing that I have paid for. I called the centre this morning and was given different stories. If I was told the correct amount in the beginning I would have paid it then. This is seriously not right. Ifeel like I've been ****** and actually have been as I've been given wrong info.. This is extremely annoying and disappointing.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Jun 2015, 12:13
Official
Hello NielEnge,

Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

We tried to contact you without any successes.

Please refer to your personal e mail address for more detail pertaining to your query.

To update or change any of your account information, you may also make use of the different options below.

Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.

You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***

Regards
Rupert