1 reviews | Active since Mar 2012
I'm sick and tired of Multi-choice
To whom it may concern <br> <br> I Thabang Gift Moroke app**** for the Explorer / DPP and it was approve in June . However since then I haven't received the delivery nor am I getting the service I pay for . I have been calling your Contact Centre and no one gives me the right answers I'm being told I need to pay before they disconnect my services .instead I made a cash payment and now I realized that my account was debited .<br> <br> I don't know what is going on at Multichoice but the service I have been receiving is appalling . <br> <br> So I need to know what must I do now since I take it upon myself to follow up on this application whereas none of your consultants are doing their job.<br> <br> The keep on saying they will call but when the do I hear nothing but utter nonsense and they are not delivering <br> <br> I've wasted a whole month waiting for false promises .
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert