1 reviews | Active since May 2012
I'M NOT GOOD ENOUGH TO COMPLETE THE SURVEY
I received an email from MultiChoice with the heading \DStv Payment Method Study\" where I was asked \"as a \"DStv Customer, to give my opinion .... this survey is about your experience with paying your DStv subscription or account.\" As I have an ON-GOING battle with MultiChoice to understand why I don't receive a monthly statement from them (is it THAT difficult to generate - showing how much I paid them last month & how much I owe them this month??), I thought it would be worth completing the survey. I clicked on the link & answered a few routine questions, then found myself reading a message saying: \"Thank you for your time but unfortunately this survey is only valid to certain DStv subscribers.\" Really? REALLY? So if I am not one of the \"certain\" DStv subscribers that they're interested in hearing from, why did I receive the email???? What arrogance! Or rather, what disorganisation, that they are not even able to identify who the \"valid\" subscribers are that they only want to hear from! Obviously they're not interested in hearing from us \"lowly\" beings on the lowest subscription. Then DON'T send me the survey, okay?"
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert