I'm fed up. Angry and frustrated

Firstly they couldn't find my proof of payment. This is my 3rd time this month my dish is off. I have spent R200 on airtime talking to these people and my query is not sorted. I paid R550 on my account on 24 July for dstv extra. They activated premium for 2 days then put my dish off. Cos they wanted premium money. Then they activated it again on premium and the manager said he gonna sort it out and a day or so later I was on Extra. Now for this pass month I have been watching extra channels. My dstv is off when invoke up this morning cos apparently they looking for premium money from me. Now this woman is saying. She gonna deduct premium money from the 26 July till the 14 August from the R550 I paid how can I be paying for something I never watched and then activate my account back on extra. If they wanna charge me premium it should only be for maybe 4 days for the most. This is utter nonsense. I want my dish on today and no later. Otherwise I will go to the consumer rights or even get a lawyer if I have to then they can keep my dish off. Cos I'm not gonna pay for something I never had. This is ****************.