I'm currently disabled and DSTV are making things even more difficult for me

<p>Hi,</p> <p> </p> <p>Firstly let me point out that I've injured my leg and I've been in a cast for 2/3 weeks now and cannot walk for the next 2 months. I've contacted DSTV when I first had the injury and gave instructions to the consultant to downgrade my package from Compact to Easy View and have the money refunded into my account as I will be in hospital and then living with family for my rehabilitation. The consultant carried out the request and informed me that the debit order will go through as normal and thereafter the funds will be refunded into my account the following week. Its been 2 weeks and the money has not been refunded.</p> <p>I contacted DSTV today, and the consultant informed me that because I called on the 2nd the money wasn't refunded. I'm terribly sorry DSTV for breaking my leg at an inconvenient time for you to carry out a simple request. I sent through the documents required. PLEASE REFUND MY MONEY!!!! You guys are being difficult.</p> <p> </p> <p>I was planning on upgrading my package when I get back, but this ******* service has made me think twice...</p>