I logged a call on Sunday 09 Oct 2022 about my rewards status not being Legend and with regards to my price lock which i have done telephonically and when i renewed my 24 month contract with them. I have to follow up on something they need to sort out. I

I logged a call on Sunday 09 Oct 2022 about my rewards status not being Legend and with regards to my price lock which i have done telephonically and when i renewed my 24 month contract with them. I have to follow up on something they need to sort out. I was again assisted by one of their agents, Phumelele, and asked her for the reference for the ticket today. The agent said i will receive it once the live chat is closed and yet again, nothing resolved. I have not received he reference.

This is not the service i pay for. This is an absolute let down from DSTV Multichoice!