I knew it

I took my faulty decoder to be reset at Randburg on Friday and I thought while there I may as well ask them to help me with the issue I have been having from last year on the DSTV Now app where I cant log on on my ipad but able to on my iphone, some guy who was helping me last year decided to stop trying and now while there they tried all that he asked me to do before and still could not get it right and finally they said it was going to be escalated and was promised feedback the very day, it is now Monday and I still dont have any feedback but I am not surprised, it is you guys are I am dealing with \monopoly and dont care attitude as always"