I keep getting reconnected and charged for DSTV, even though I cancelled months ago.

I have always paid via debit order and have never missed a payment for many years as a DSTV customer.

I requested cancellation in June 2022 and ended up paying for June and pro rata for just 2 days of July. For July's payment, they charged pro rata, but instead of refunding the remaining premium fee, they kept the remaining balance on my account, even though I will never return to DSTV. Fine, keep the R820.

I was then reconnected in September without my knowledge or instructions and the amount was settled against my credit and I was instructed to pay in the extra.

I called and complained - DSTV acknowledged it was an error on their behalf and that I never requested a reconnection. The account was again disconnected.

In October I was charged for Disney Plus and then it was reversed. Again, this was not requested or instructed by me.

Today, 10th November, I have been called by debt collection attorneys for November payments from Multichoice. Upon checking the MyDSTV account today, I see I was reconnected AGAIN in November, without my instruction or knowledge.

Call centre agent says it looks like another mistake on their behalf, but will escalate. This is completely outrageous and DSTV need to get their act together. I can't keep doing this every single month.

Debt collection attorneys for an account I never requested??!! Get your f&*king act in order. Please resolve immediately.