I honestly believed you were out of my life

I gave an old decoder to my domestic lady as I have canceled my dstv ages ago and also moved cities. 6 Months later I see a debit on my account so I phone in. Guess what dstv gave Thomas, that's not my name but the name of my domestic ladies husband a dstv account on my name. This is after he went to one of your stores and did a change of ownership and also had to pay R50 untill the end of the month. So a few questions, 1. How in your life do you open an account on my nam if I have a different name and ID number than the person requesting the account? 2. When I contact your call center, the lady first tells me that I owed you money and my subscription is deactivated, so 2 questions there, how do you tell a new client that he only has to pay R50 until February, and debit R 12.71 (Nevermind that it is from my account and not his) and how do your staff come to the conclusion that and active account is deactivated. 3. When I do 6 backflips because you debit my account even though my name is, in fact, NOT Thomas the lady just starts ignoring me flat, I put the phone down after about 10min but could still hear her speaking to other people and typing. Lastly, even though Thomas did request I change of ownership I still do not agree with it. I purchased the equipment and I have the right to purely pass it on as I see fit. I want the payment reversed, and I want Thomas assisted so he can get the decoder and subscription on his name. I don't care for apologies because it's all you do, hence me dropping dstv all together, just get it done!