cS
calvin S
1 reviews | Active since Oct 2012
14 Oct 2015, 12:49
i have tried and tried
i downloaded the dstv now app and would like to watch some stuff while im away from home.i installed the app and connected also via the dstv connect app but it said i need to link my smart card to my account.i got the smart card number and added it and my surname and the country i live in.it then said to me smart card linked to another profile and details are wrong.i even phoned dstv and they said i must email support.what must i do now?i have tried everything now.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Oct 2015, 11:54Hello calvin0007,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number to assist with your query of not getting joy with linking smartcard into the DStv Now App unfortunately it was not answered then we left the voice message. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number to assist with your query of not getting joy with linking smartcard into the DStv Now App unfortunately it was not answered then we left the voice message. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply21 Oct 2015, 11:54
Official
Hello calvin0007,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number to assist with your query of not getting joy with linking smartcard into the DStv Now App unfortunately it was not answered then we left the voice message. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number to assist with your query of not getting joy with linking smartcard into the DStv Now App unfortunately it was not answered then we left the voice message. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile