1 reviews | Active since Mar 2012
I have to spend money to get my money...
I paid my premium twice on the 26th July 2020 because I thought the first payment didn't go through... I noticed that it went through. I then called multichoice on the 28 July 2020 and they confirmed that I paid twice. I then requested for one premium to be reversed, I was provided with the email address to send the bank statement and I'd copy. I had my last month bank statement and I forwarded it to them, I am being told that I should send the statement reflecting the payments. Honestly speaking you confirmed that you can see double payment, so why do I have to send the EFT proof? I have to spend money to get my money? Your service is disgusting, I am being sent from pillar to post for my refund... We are facing difficult financial times as a country and you expect me to drive to the bank and pay for the bank statement where else the proof is on your system, if you were saying it is not reflecting I would understand and get the proof.
I would like to liaise via email, respond in writing.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
You want me to drive 35ks to the bank, stand on the queue and pay for the bank statement? I have already spent a lot regarding this matter , I called, sent emails and like I said if your not willing to refund me ten consider my subscription cancelled...
You'll use it for September and I will stop paying then, I need to use this money urgently, I don't have petrol to waste just to prove the payment that you confirmed that it is reflecting...
Why do I have to be treated like this??? Do you know how much is 70ks Petrol? Bank statement? Already spent R80 airtime calling, sent emails? So you're telling me to spend more than what it is due to me for Multichoice to refund me a mere R399...
Wow...
You want me to drive 35ks to the bank, stand on the queue and pay for the bank statement? I have already spent a lot regarding this matter , I called, sent emails and like I said if your not willing to refund me ten consider my subscription cancelled...
You'll use it for September and I will stop paying then, I need to use this money urgently, I don't have petrol to waste just to prove the payment that you confirmed that it is reflecting...
Why do I have to be treated like this??? Do you know how much is 70ks Petrol? Bank statement? Already spent R80 airtime calling, sent emails? So you're telling me to spend more than what it is due to me for Multichoice to refund me a mere R399...
Wow...