I have to pay for DSTV to fix their mistake, and still it isn't fixed

DSTV cancelled my recording and replay functionality without my consent. When sulking today to have it fixed DSTV put my on hold, after verifying my identity, and then put me on hold. I waited for 14 minutes, with no update what is happening, at the cost of about R28. This is very bad service. And I have to pay to have it fixed. And still it isn't.