I have recently subs...

I have recently subscribed to a virtual package with the organisation, I have only been able to watch TV for 1 day yet the full months subscription was pulled Since Tuesday the 19 of August till Tuesday the 26th the service has not worked I spoke to a lady by Valacia Mkhatshwa who took ages to help with no solution or options , no timelines or turnaround times Apparently my escalation number is ***