I have paid twice. My first payment is not reflecting

Good day. Yesterday i had to pay again because i did not want to loose my dstv connection. My original payment was done on the 2nd of February meaning that ive paid R365 twice in February. Kindly check for me because i have paid twice. The balance you are seeing is because i paid again yesterday. Im very dissappointed with your foolish service. I have proof that i paid on the 2nd and on the 6th.