I Have Paid More Than I Needed To But Still Don't Have Service!!

On the 28th of February, I downgraded from Premium to Compact. I asked how much Compact is, and was told that it's R399. I paid R399 on the 1st of March and within a few days, my service was blocked. I called to ask about the issue, the customer service said that I haven't been downgraded from Premium and need to pay the Premium amount.

After explaining that I've downgraded, I was then told to pay R100. I paid the R100 on the 4th of March. The account was reconnected.

After about a week, I was disconnected again. After calling, the customer service told me the same story - I owe for Premium...I have called so many times this month, I have lost count.

Two days ago, my service was blocked (again), I call today and find out that I owe R125.21. At this point, I just wanted to be reconnected, so I went to Checkers to pay. When I returned and tried to use the DSTV self service, I am now told that I owe R145.

Please note - I have downgraded from Premium to Contact I have paid R624.21 this month I don't have service!! And every time I call the customer care - The consultants say that I need to pay some more. What is going on?

How does a customer pay and not have service? Why was I not downgraded when I called in to downgrade? Why didn't the consultants downgrade me when I asked to be?