I have paid but I'm not being given services

Item: DStv (MultiChoice)
Rating: 2
Author: Thabo M

I have been succefully communicating with multichoice to reactivate my accounts and I was told to pay R300 and I did but since I paid this morning I still haven't been reconnected. I want to be called and have thus problem fixed because when I call multichoice I talk to a machine

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

05 Mar 2015, 13:37

Hello Thabotibos,

We are unable to locate your account with the information you supp****.

Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:

o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Regards
Rupert

DStv (MultiChoice)'s reply05 Mar 2015, 13:37

Official