I have not been payi...

I have not been paying my DSTV for a while...I am on compact last I check my balance was 100 something Rands...now that there is BBtitians and I'm back home..was like let me activate this thing for just this 3 months..to my surprise I'm owing 3798.00...I sent an email no on *** on their FB page...still got no assistance..as I don't get my answers..why is the balance this high..who changed the package to premium..are they now charging that amount monthly..as with DSTV u skip on month your DSTV stop playing...how did my balance get to that ridiculous amount...i can't find answers....