I have no words for the bad service

This is INCORRECT!!! I received a quote on the 31st May 2017 from ********** and if I paid R474.42 before 15/6/2017. Obviously this amount is now less as a debit order has gone off on 15/6/2017.

Please read carefully....................

I want the balance of the DECODER PAYMENT PLAN, the normal DSTV subscription is a seperate issure.

I want to pay the balance of the DECODER PAYMENT PLAN,

THEN

I want to CANCEL my DSTV monthly subscription

ALL THIS

BEFORE 15 JULY 2017 so that I do not have another installment going off

Can someone / anyone help me with this really simple and easy problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Look on your system for the email I was sent :

31 May 2017 @ 15.28 by **********

Subject : Decode Payment Plan : Settlement Quotation

This is INCORRECT!!! I received a quote on the 31st May 2017 from ********** and if I paid R474.42 before 15/6/2017. Obviously this amount is now less as a debit order has gone off on 15/6/2017.

Please read carefully....................

I want the balance of the DECODER PAYMENT PLAN, the normal DSTV subscription is a seperate issure.

I want to pay the balance of the DECODER PAYMENT PLAN,

THEN

I want to CANCEL my DSTV monthly subscription

ALL THIS

BEFORE 15 JULY 2017 so that I do not have another installment going off

Can someone / anyone help me with this really simple and easy problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

NO IT IS NOT CORRECT

Speak to your Decoder Payment Plan division and check the email dated 31 MAY 2017 @ 15.28. The settlement amount given was R424.42 valid till 15/6/2017.

How can is possibly increase from R424.42 to R3576.00 even though another payment has gone off on 15/6/2017

I dont know how much clearer I can make things...................

1) I want a settlement amount for the HARDWARE of my 24 month contract, the amount should be less than R424.42 quoted a month ago.

2) I want to PAY that amount today.

3) I want my DEBIT ORDER cancelled so that there are NO MORE DEBIT ORDERS TO MULTICHOICE DSTV

I dont know how much clearer I can make things...................

1) I want a settlement amount for the HARDWARE of my 24 month contract, the amount should be less than R424.42 quoted a month ago.

2) I want to PAY that amount today.

3) I want my DEBIT ORDER cancelled so that there are NO MORE DEBIT ORDERS TO MULTICHOICE DSTV

I still don't have the correct settlement amount...............

See your term and conditions 2.1.7 Payment Plan and 2.1.8 Principal Debt and 7 YOU MAY END THIS AGREEMENT EARLY 7.1 AND 7.2, 7.2.1 AND 7.2.2 AND 7.2.3

WEEK 2 AND STILL NO ONE IS PHONING ME OR EMAILING ME MY SETTLEMENT AMOUNT..........................................................

I dont know how much clearer I can make things...................

1) I want a settlement amount for the HARDWARE of my 24 month contract, the amount should be less than R424.42 quoted a month ago.

2) I want to PAY that amount today.

3) I want my DEBIT ORDER cancelled so that there are NO MORE DEBIT ORDERS TO MULTICHOICE DSTV

Since Monday the 3rd July to date apparently DSTV MULTICHOICE has system problems.....................makes one wonder...........surely the company is big enough and can afford a good IT company to come and sort this out. I am one of I am sure MILLIONS of clients that are very very frustrated and angry

THIS IS INCORRECT DINAH

SEE PREVIOUS POSTS TO WHAT I REQUESTED. YOU DID NOT READ MY POSTS PROPERLY. PHONE ME AND I CAN ASSIST TO MAKE IT CLEARER

Good day Michelle

Thank you for taking my call today.

As requested, the settlement balance for your Price Lock account is R3576.00.

Our banking details are as follows:

Absa bank
Cheque account number 17 00 000 72.
Kindly use your customer number ********** 5 as a reference number.
Once the payment is processed, please send us the proof of payment **********

Thank you for taking the time to contact us.

Kind regards

Dinah

This is INCORRECT!!! I received a quote on the 31st May 2017 from ********** and if I paid R474.42 before 15/6/2017. Obviously this amount is now less as a debit order has gone off on 15/6/2017.

Please read carefully....................

I want the balance of the DECODER PAYMENT PLAN, the normal DSTV subscription is a seperate issure.

I want to pay the balance of the DECODER PAYMENT PLAN,

THEN

I want to CANCEL my DSTV monthly subscription

ALL THIS

BEFORE 15 JULY 2017 so that I do not have another installment going off

Can someone / anyone help me with this really simple and easy problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Some of my reference numbers : TO DATE NO ONE HAS PHONED OR EMAILED ME BACK, ITS WAY OVER THE "Rest assured that we've received your query and will be in touch in less than 24hours"

898 82 10

898 82 09

898 78 57

898 53 46

898 19 70

This is INCORRECT!!! I received a quote on the 31st May 2017 from ********** and if I paid R474.42 before 15/6/2017. Obviously this amount is now less as a debit order has gone off on 15/6/2017.

Please read carefully....................

I want the balance of the DECODER PAYMENT PLAN, the normal DSTV subscription is a seperate issure.

I want to pay the balance of the DECODER PAYMENT PLAN,

THEN

I want to CANCEL my DSTV monthly subscription

ALL THIS

BEFORE 15 JULY 2017 so that I do not have another installment going off

Can someone / anyone help me with this really simple and easy problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ince Monday the 3rd July to date apparently DSTV MULTICHOICE has system problems.....................makes one wonder...........surely the company is big enough and can afford a good IT company to come and sort this out. I am one of I am sure MILLIONS of clients that are very very frustrated and angry

Some of my reference numbers : TO DATE NO ONE HAS PHONED OR EMAILED ME BACK, ITS WAY OVER THE "Rest assured that we've received your query and will be in touch in less than 24hours"

898 82 10

898 82 09

898 78 57

898 53 46

898 19 70

Since Monday the 3rd July to date apparently DSTV MULTICHOICE has system problems.....................makes one wonder...........surely the company is big enough and can afford a good IT company to come and sort this out. I am one of I am sure MILLIONS of clients that are very very frustrated and angry

I dont know how much clearer I can make things...................

1) I want a settlement amount for the HARDWARE of my 24 month contract, the amount should be less than R424.42 quoted a month ago.

2) I want to PAY that amount today.

3) I want my DEBIT ORDER cancelled so that there are NO MORE DEBIT ORDERS TO MULTICHOICE DSTV