JC
Joe C
1 reviews | Active since Jul 2009
18 Jul 2015, 17:27
I have had it!!
i am totally \haunted"out!! Repeat. Repeat! Repeat! I asked to be \"" downgraded\"" from Premium last month. They said that this would happen on 14 July. Still has not happened! <br> I am"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
19 Jul 2015, 14:56Hello Joe Cole,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard. We would like to sincerely apologise for the delay and any inconvenience caused. Please provide us with your MultiChoice customer reference number to check as to why your package was not downgraded.
Programme repeats are a global trend in all multi-channel environments. Worldwide audience research has shown that viewers rate repeat programming as very valuable, as they allow subscribers who would otherwise have missed the first showing to catch up. According to recent independent research, it was shown that our repeat patterns were amongst the lowest in the world.
MultiChoice does not produce nor create channels for the DStv bouquet. Our channels are purchased complete from the suppliers and are packaged into bouquets. MultiChoice works closely with channel suppliers to ensure that programming meets the quality standards required for a premium Pay-TV platform.
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard. We would like to sincerely apologise for the delay and any inconvenience caused. Please provide us with your MultiChoice customer reference number to check as to why your package was not downgraded.
Programme repeats are a global trend in all multi-channel environments. Worldwide audience research has shown that viewers rate repeat programming as very valuable, as they allow subscribers who would otherwise have missed the first showing to catch up. According to recent independent research, it was shown that our repeat patterns were amongst the lowest in the world.
MultiChoice does not produce nor create channels for the DStv bouquet. Our channels are purchased complete from the suppliers and are packaged into bouquets. MultiChoice works closely with channel suppliers to ensure that programming meets the quality standards required for a premium Pay-TV platform.
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply19 Jul 2015, 14:56
Official
Hello Joe Cole,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard. We would like to sincerely apologise for the delay and any inconvenience caused. Please provide us with your MultiChoice customer reference number to check as to why your package was not downgraded.
Programme repeats are a global trend in all multi-channel environments. Worldwide audience research has shown that viewers rate repeat programming as very valuable, as they allow subscribers who would otherwise have missed the first showing to catch up. According to recent independent research, it was shown that our repeat patterns were amongst the lowest in the world.
MultiChoice does not produce nor create channels for the DStv bouquet. Our channels are purchased complete from the suppliers and are packaged into bouquets. MultiChoice works closely with channel suppliers to ensure that programming meets the quality standards required for a premium Pay-TV platform.
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard. We would like to sincerely apologise for the delay and any inconvenience caused. Please provide us with your MultiChoice customer reference number to check as to why your package was not downgraded.
Programme repeats are a global trend in all multi-channel environments. Worldwide audience research has shown that viewers rate repeat programming as very valuable, as they allow subscribers who would otherwise have missed the first showing to catch up. According to recent independent research, it was shown that our repeat patterns were amongst the lowest in the world.
MultiChoice does not produce nor create channels for the DStv bouquet. Our channels are purchased complete from the suppliers and are packaged into bouquets. MultiChoice works closely with channel suppliers to ensure that programming meets the quality standards required for a premium Pay-TV platform.
Regards
Nesta
Best regards,