WL
Wendy L

1 reviews | Active since Aug 2016

23 Aug 2016, 07:07

I have cancelled Multichoice two months ago already and they still deduct premiums!

<p>I have called Multi Choice two months ago and I informed them that I no longer live in SA and that they should cancel Multi Choice with immediate effect. The consultant confirmed that it was done. I provided Multi Choice with my updated details. Today I saw that they are still deducting premiums from my bank account!!! I have duly terminated my contract with Multi Choice and they need to ensure that they cancel my contract with retrospective effect.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Aug 2016, 07:15
Official

Dear Wendy Lategan

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Aug 2016, 11:22
Official

Good day Mrs Lategan

Our records indicate that your husband called in on the 23 July 2016 to activate service on your decoder. It is for this reason we debited your bank account.

Please advise if this service should remain active or should we disconnect service.

We awaiting your responds

Kind Regards

Rupert