I have been waiting 1 year and 5 months for feedback from you!

Good Day,

This is my complaint: ********** 7

In March 2017 an agent called me from multichoice about my o/s fee – I told the agent that I could not afford Dstv for the foreseeable future and that Dstv should be disconnected. She confirmed that she must disconnect and I said yes I told her numerous times that I cannot afford it. She said ok and the call was ended. From that date for the next 10 days Dstv was still connected after I had informed the agent on your recorded call that she needed to disconnect.

In April 2017 – I was told that the account was suspended because of the o/s fees. I called and I told them that I am not paying anything o/s because I told the agent to disconnect in March and I was told all kinds of nonsense about only being able to cancel on the 1st of the month and that the agent who called me wasn’t able to disconnect so she just didn’t and she didn’t tell me that I had to call someone else to disconnect. I demanded to speak to a supervisor. I was told that they would listen to the call and give me feedback. I refuse to be held accountable for the extra 10 days that the account was still connected because you have my voice recording to tell you to disconnect it. I NEVER got a call back!

In May 2017 I was sent a message that I was being handed over for the o/s amount! So I called again!! And again had to explain to your call centre the situation again I demanded to speak to a supervisor.. on the 5 June 2017 and AGAIN I was told that the call would be listened to and I would get feedback.

AND NOW 1 YEAR AND MONTHS LATER I get another call to say that I have been handed over for this o/s amount! I called the call centre and according to the notes on the 5 June was the last time anyone did anything on my account and even your supervisor didn’t update the system so now I am back to square 1 and NOTHING HAS BEEN DONE FOR 1 YEAR AND 5 MONTHS! And the email address I was given were incorrect in order to get this sorted. Because apparently your call centre cant do anything!

But since DSTV is losing all its clients because of your useless service that we are expected to pay a fortune for, now you have to find other ways to get money and you think by handing me over you will intimidate me into giving you money!

I will NOT pay this o/s amount. R362.66 you can write it off due to your DISGUSTING CUSTOMER SERVICE. I spent almost 2 months calling you to get this sorted and your call centre was not interested in assisting me as a customer. This is why people don’t want to deal with Multichoice.

I now expect a call from a manager with feedback on my listened to calls!! I cannot believe your audacity to hand me over again after your employees are at fault and I tried to get this sorted with you!

I expect feedback.